Shipping Policy
Shipping Policy
At Veleno Egypt, we aim to provide a smooth and reliable shipping experience for all orders placed through our website.
1. Shipping Areas
We currently ship داخل جمهورية مصر العربية فقط.
2. Processing Time
Orders are processed within 1–2 business days after order confirmation.
3. Delivery Time
- Cairo & Giza: 1–3 business days
- Other governorates: 2–5 business days
4. Shipping Fees
Shipping fees are calculated at checkout depending on the delivery location.
5. Order Tracking
Customers will receive order updates via phone call or SMS.
6. Delivery Issues
If delivery fails due to an incorrect address, incomplete information, or customer unavailability, additional delivery fees may apply for re-shipping.
7. Delays
We are not responsible for delays caused by courier companies, weather conditions, public holidays, or other unforeseen circumstances beyond our control.
