{"id":29494,"date":"2026-04-11T15:30:17","date_gmt":"2026-04-11T15:30:17","guid":{"rendered":"https:\/\/veleno-eg.com\/?page_id=29494"},"modified":"2026-04-11T15:34:03","modified_gmt":"2026-04-11T15:34:03","slug":"exchange-refund-policy","status":"publish","type":"page","link":"https:\/\/veleno-eg.com\/ar\/exchange-refund-policy\/","title":{"rendered":"Exchange &amp; Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29494\" class=\"elementor elementor-29494\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5d09cdb e-flex e-con-boxed e-con e-parent\" data-id=\"5d09cdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8faae84 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"8faae84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n  <meta charset=\"UTF-8\" \/>\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\" \/>\n  <title>Exchange &#038; Refund Policy | Veleno Egypt<\/title>\n  <style>\n    * {\n      box-sizing: border-box;\n      margin: 0;\n      padding: 0;\n    }\n\n    body {\n      font-family: Arial, sans-serif;\n      background: #f8f8f8;\n      color: #222;\n      line-height: 1.8;\n    }\n\n    .policy-section {\n      padding: 60px 20px;\n    }\n\n    .policy-container {\n      max-width: 900px;\n      margin: 0 auto;\n      background: #fff;\n      padding: 40px;\n      border-radius: 16px;\n      box-shadow: 0 10px 30px rgba(0, 0, 0, 0.08);\n    }\n\n    .policy-container h1 {\n      font-size: 34px;\n      margin-bottom: 20px;\n      color: #111;\n      text-align: center;\n    }\n\n    .policy-intro {\n      font-size: 16px;\n      margin-bottom: 30px;\n      color: #555;\n      text-align: center;\n    }\n\n    .policy-item {\n      margin-bottom: 28px;\n    }\n\n    .policy-item h2 {\n      font-size: 22px;\n      margin-bottom: 12px;\n      color: #111;\n      border-left: 4px solid #000;\n      padding-left: 12px;\n    }\n\n    .policy-item p {\n      margin-bottom: 12px;\n      color: #444;\n    }\n\n    .policy-item ul {\n      padding-left: 20px;\n      margin-top: 10px;\n    }\n\n    .policy-item ul li {\n      margin-bottom: 8px;\n      color: #444;\n    }\n\n    .contact-box {\n      margin-top: 12px;\n      padding: 18px 20px;\n      background: #f3f3f3;\n      border-radius: 12px;\n    }\n\n    .contact-box p {\n      margin-bottom: 8px;\n      color: #444;\n    }\n\n    a {\n      color: #000;\n      text-decoration: none;\n    }\n\n    a:hover {\n      text-decoration: underline;\n    }\n\n    @media (max-width: 768px) {\n      .policy-container {\n        padding: 25px;\n      }\n\n      .policy-container h1 {\n        font-size: 28px;\n      }\n\n      .policy-item h2 {\n        font-size: 20px;\n      }\n    }\n  <\/style>\n<\/head>\n<body>\n\n  <section class=\"policy-section\">\n    <div class=\"policy-container\">\n      <h1>Exchange &#038; Refund Policy<\/h1>\n      <p class=\"policy-intro\">\n        \u0641\u064a <strong>Veleno Egypt<\/strong>, we want you to be satisfied with your purchase.\n        Please review our exchange and refund policy below.\n      <\/p>\n\n      <div class=\"policy-item\">\n        <h2>1. Exchange Policy<\/h2>\n        <p>Exchanges are allowed within <strong>3\u20137 days<\/strong> from the date of receiving the order.<\/p>\n        <p>To be eligible for exchange, items must be:<\/p>\n        <ul>\n          <li>Unused<\/li>\n          <li>In their original packaging<\/li>\n          <li>In the same condition as received<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"policy-item\">\n        <h2>2. Non-Exchangeable Items<\/h2>\n        <p>The following items are not eligible for exchange:<\/p>\n        <ul>\n          <li>Used or damaged products, unless the item was received defective<\/li>\n          <li>Personal care items, if opened<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"policy-item\">\n        <h2>3. Refund Policy<\/h2>\n        <p>Refunds are only issued in cases where the item received is:<\/p>\n        <ul>\n          <li>Defective<\/li>\n          <li>Incorrect<\/li>\n        <\/ul>\n        <p>Approved refunds are processed within <strong>5\u201310 business days<\/strong>.<\/p>\n      <\/div>\n\n      <div class=\"policy-item\">\n        <h2>4. Return Shipping<\/h2>\n        <p>\n          The customer is responsible for return shipping costs unless the item received is defective or incorrect.\n        <\/p>\n      <\/div>\n\n      <div class=\"policy-item\">\n        <h2>5. How to Request<\/h2>\n        <p>To request an exchange or refund, please contact us through:<\/p>\n        <div class=\"contact-box\">\n          <p><strong>Phone:<\/strong>+20 11 11127119<\/p>\n          <p><strong>Email:<\/strong> info@veleno-eg.com<\/p>\n          <p>Please include your <strong>order number<\/strong> and the <strong>reason for the request<\/strong>.<\/p>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/body>\n<\/html>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Exchange &#038; Refund Policy | Veleno Egypt Exchange &#038; Refund Policy At Veleno Egypt, we want you to be satisfied<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-29494","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Exchange &amp; Refund Policy | Veleno Egypt Exchange &amp; Refund Policy At Veleno Egypt, we want you to be satisfied with your purchase. 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